Below you will find a listing of the most common problems people have had when using their PowerDialer along with possible solutions. This listing contains problems included in and additional to those found in Version 7.0 of the User's Guide.

I changed the DIP switch settings on my PowerDialer and can't remember the original settings.

PowerDialer clicks, then disconnects my phone when I hit '*' or '#'.

Nothing happens when I plug the wall-mount transformer into the PowerDialer.

PowerDialer hangs up and tries again before the call has a chance to go through.

The dialer only dials 15 times, then stops. How can I make it dial more than 15 times?

Why does PowerDialer sometimes take longer to detect busy signals?

I programmed the PowerDialer to do an auto-configuration but it seems to dial slowly.

Why does the PowerDialer sometimes take a long time to connect through and hear a busy signal?

Is PowerDialer compatible with *69, *70, etc.?

I lent my PowerDialer to a friend and now it doesn't seem to dial as quickly as it used to. Why?

I changed the DIP switch settings on my PowerDialer and can't remember the original settings.

The figure below shows the default PowerDialer DIP switch settings as they would appear from left to right looking at the back of the PowerDialer. If you change the DIP switch settings and would like to return them to their factory preset positions, set them as shown below.

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PowerDialer clicks, then disconnects my phone when I hit '*' or '#'.

Your telephone/wall jack connections are hooked up backwards. Make sure to connect the incoming telephone line to the jack marked "Wall Jack" and your telephone the the jack marked "Telephone."

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Nothing happens when I plug the wall-mount transformer into the PowerDialer.

The "Pwr" light on the front of the unit should glow and a power-up tune should play. If the Pwr light is not illuminated, check to make sure your wall-mounted transformer is plugged in properly. If you do not hear the power-up tune, the volume control may be turned all the way down. Turn the volume control knob clockwise to increase the volume.

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PowerDialer hangs up and tries again before the call has a chance to go through.

The idle time-out is probably set too low. Increase the idle time-out to 15 or 30 seconds. (See page 17 of the user's manual on idle time-out).

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The dialer only dials 15 times, then stops. How can I make it dial more than 15 times?

PowerDialer can automatically dial a telephone number more than 15 times but you must first program an alternate number. The PowerDialer comes pre-programmed to dial a single digit (9) as the alternate number. The PowerDialer will dial this number on the 16th try, then resume dialing the original phone number. The alternate number can be also be any telephone number. PowerDialer requires this to conform to FCC regulations. (See page 11 of the user's manual on programming an alternate number).

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Why does PowerDialer sometimes take longer to detect busy signals?

Some phone companies and central offices do not send back the correct tone for busy signals. When this occurs, PowerDialer relies on advanced cadence detection. Cadence detection typically takes longer as well (2 seconds vs. 1/2 second).

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I programmed the PowerDialer to do an auto-configuration but it seems to dial slowly.

To have PowerDialer dial according to the speeds it determined in its auto-configuration experiment, the auto-config select switch must be in the "up" position. If this switch is in the down position, the PowerDialer will dial according to the dip switch settings (dialing speed and flash time DIP switches only). Also, make sure that the busy number you use in the 3#BUSYTELNUM# command gives a regular, not fast, type busy signal.

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Why does the PowerDialer sometimes take a long time to connect through and hear a busy signal?

When the circuits are jammed, it takes longer for the phone company to connect you. You still have a major advantage over other callers, as the PowerDialer detects and redials busy numbers as quickly as possible.

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Is PowerDialer compatible with *69, *70, etc.?

Yes. If you dial *69, *70, or some other "class service" command through your telephone company, PowerDialer will dial it as well.

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I lent my PowerDialer to a friend and now it doesn't seem to dial as quickly as it used to. Why?

Your friend probably adjusted the DIP switches or performed an auto-config on his or her telephone line. Check that the DIP switches in their previous positions and/or re-perform the auto-config on your telephone line.

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